It's easy! Simply browse our website, add the products you love to your cart, and click the "Checkout" button. You'll then be guided through a few simple steps to enter your shipping details and complete your payment.

After you complete your purchase, you'll receive an order confirmation email within a few minutes. This email will contain your order number and a summary of your items. If you don't receive this email, please check your spam or junk folder first. If it's still not there, please contact us.

We process and pack orders very quickly to ensure they get to you as soon as possible. If you need to change or cancel an order, please contact us immediately at …. with your order number. We will do our best to help you, but we cannot guarantee changes or cancellations once an order has been shipped.

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure payment options through PayPal and Apple Pay/Google Pay, or Klarna for your convenience.

Yes, absolutely. Your security is our top priority. All payments are processed through a secure, encrypted gateway. We never store your credit card details, so you can shop with confidence.

No, you can check out as a guest without creating an account. However, we recommend creating an account. It makes future checkouts faster, and you'll be able to easily track your order history and save your shipping information.

We offer a range of shipping options for your convenience. Shipping costs are calculated at checkout based on your order total and chosen delivery method. We offer free standard shipping on all UK orders over £50.

We aim to dispatch all orders within 1-2 business days of purchase. Once dispatched, our standard delivery service for all UK orders typically takes 3-5 business days. Please note that these are estimates and may be subject to slight delays during busy periods.

We currently ship to all addresses within the United Kingdom only. Unfortunately, we do not offer international shipping at this time.

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email. This email will contain your unique tracking number and a link to the courier’s website, where you can follow the progress of your delivery.

We are very sorry to hear that! While delays are rare, they can happen. If your package has not arrived within 10 business days of the estimated delivery date, please contact us at … with your order number. We will work with the courier to investigate the issue and find a solution for you.

Yes, we do. For those who need their products a little sooner, we offer an expedited shipping option at checkout for an additional fee. This service typically delivers within 1-2 business days after dispatch.

At checkout, you will see a field to enter your promo or discount code. Simply type or paste the code into the box and click "Apply." The discount will be automatically applied to your order total.

No, only one promo code can be applied per order. We recommend choosing the code that gives you the best discount.

There are a few reasons why a code might not work. Please check the following: Expiration Date: Most codes are for a limited time. Ensure the code is still valid. Terms and Conditions: Some codes may only apply to specific brands or products. Check the fine print to make sure your items are eligible. Spelling: Make sure there are no typos, and that the code is entered exactly as it was provided. Single Use: Some codes are for a single use only and cannot be used again.

You can contact our customer service team via contact us page. Our team is available Monday to Friday from 9 AM to 5 PM EST.

We offer a 14-day return policy. If you are not satisfied with your order, you can return your item(s) for a refund within 14 days of receiving your package. 

For a return to be eligible, your item must be unused, unopened, and in its original packaging. It must also be in the same condition that you received it. For hygiene and safety reasons, we cannot accept returns on products that have been opened or used.

To start a return, please email us at … with your order number and the reason for the return. We will provide you with a return authorization and detailed instructions on how to send the item back.

The customer is responsible for all return shipping costs, unless the item is damaged or incorrect. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.

Once we receive and inspect your returned item, we will send you an email to notify you. If the return is approved, your refund will be processed and a credit will be applied to your original method of payment within 5-10 business days.

We're so sorry for the mistake! If you received a damaged or incorrect item, please contact us immediately at … with your order number and a photo of the product. We will arrange for a replacement or a full refund, and we will cover all return shipping costs in this case.

Yes. For hygiene and safety reasons, we cannot accept returns on products that have been opened or used. Gift cards are also non-refundable.